FAQ

We offer a wide range of pet supplies including stylish apparel, quality feeding bowls, comfortable beds, durable collars, leashes, pet carriers, and essential litter supplies. We also offer engaging toys and grooming products to support your pets' health and happiness. At Yoyoco, we believe pets are family, and we strive to provide an enjoyable shopping experience for all pet owners. Celebrate the joy of pet ownership with us!

At Yoyoco, we currently only offer free shipping within the USA. Our delivery time typically ranges from 7 to 16 days, depending on your location and the items ordered. Please note that some products, particularly those with special production processes, may take longer to ship. We recommend checking the product descriptions for any specific shipping details related to those items. Thank you for your understanding, and we appreciate your support! If you have any further questions, feel free to reach out to our customer service team.

We want you to be completely satisfied with your purchase. If for any reason you need to return a product, our return policy allows for returns within 14 days of delivery. To be eligible for a return, the following conditions must be met:

Original Packaging: The item must be returned in its original packaging. This helps ensure that the product is protected during the return shipping process.

Condition: The product must be unused and in the same condition as when it was received. Any signs of wear or damage may affect your eligibility for a refund.

Defective or Damaged Items: If you receive an item that is broken or defective, please contact our customer service team immediately. We will guide you through the process of returning the item and obtaining a replacement or refund.

Once we receive your returned item, it will be inspected to ensure it meets the above criteria. If the return is approved, a refund will be processed within 10 days. The refund will be issued to the original payment method used at the time of purchase. Please be aware that return shipping costs are the responsibility of the customer, unless the item was defective or an error occurred on our part. We appreciate your understanding and are here to assist you with any questions or concerns regarding your return. Thank you for shopping with us ‪‪❤︎‬